Frequently Asked Questions
Useful booking, coverage, equipment and safety answers before your service enquiry.
✓ Repairs • Maintenance • InstallationsGet your repair request started
Tell us what needs fixing. We'll contact you to discuss availability, diagnosis and next steps.
Which suburbs do you cover?+
Our enquiries cover Pretoria East, Pretoria Central, Pretoria North, Pretoria West, Centurion and nearby locations. Outlying locations may require confirmation of travel arrangements.
Are you open on Sundays?+
The published working hours are Monday through Sunday, 07:00–18:00. Service availability depends on scheduling and the nature of the fault.
Can I request emergency attendance?+
Call 081 710 2602 for an urgent breakdown. An emergency request does not guarantee immediate attendance; we will confirm whether assistance is available.
Is the online form a confirmed appointment?+
No. It sends your request for review. We contact you to agree availability, scope and the next step.
Do you charge for a call-out?+
Charges depend on the service and location. Please confirm the current call-out and diagnostic fee when we respond; the website does not promise a blanket waiver.
Do you repair every brand?+
We assess many major appliance brands but cannot guarantee parts or repairability for every model. Share the full model number.
Can you repair gas stoves and geysers?+
We accept gas-equipment enquiries; gas-related work must be performed by appropriately registered practitioners within their scope, with applicable compliance documents.
What should I do if an appliance is sparking or tripping electricity?+
Stop using it and disconnect it where safe to do so. Do not repeatedly reset breakers or touch damaged wiring.
My fridge is warm. What information should I send?+
Tell us which compartment is warm, when the issue began, whether the compressor is running and any error message. Follow food-safety precautions while cooling is unreliable.
Do you repair industrial extraction and HVAC equipment?+
Yes, we take enquiries for industrial air conditioning, HVAC and extractor fan faults. Commercial site access, safety requirements and the equipment type are established before work.
Can I send the problem through WhatsApp?+
Yes. Use the floating WhatsApp contact button, or call us directly. Avoid sending sensitive information beyond what is needed for booking.
Is an advance online payment required?+
No online payment is required to submit a service request. Applicable fees and terms should be confirmed with the team before work.
Still need help with a repair?
Get in touch with the symptoms, brand and your suburb so we can advise on the next step.
Have an appliance or system that needs attention?
Speak to the team about the fault, the property and the most practical way forward.